1. WhatsApp Business Compliance Policy

• Purpose of WhatsApp Use: Clearly state that WhatsApp is used solely for business communication, such as customer support, service updates, notifications, or relevant inquiries.
• Acceptable Use of WhatsApp: Mention that your business will not use WhatsApp for spamming, sending unsolicited messages, or violating WhatsApp's terms of service.
• Opt-in/Opt-out Consent: Ensure customers can opt-in to receive messages from your business through WhatsApp. Provide an easy opt-out option where users can stop receiving messages if they wish.

2. Privacy and Data Protection Policy

• Data Collection: Inform users that their contact details (phone number, message history, etc.) may be collected to provide support and services through WhatsApp.
• Third-Party Sharing: State that you will not share users' information with third parties unless explicitly required by law or with the user's consent.
• Data Security: Assure users that you will take appropriate security measures to protect their personal data according to applicable laws like GDPR or other regional privacy regulations.

3. Message Content Guidelines

• Relevant and Personalized Content: State that you will only send relevant and personalized content in line with the interests of the customer (e.g., updates on orders, services).
• Opt-In Confirmation: Outline the process where customers will confirm their consent before receiving marketing or promotional messages.

4. Prohibited Activities

• Spam and Bulk Messaging: Make it clear that sending spam or bulk unsolicited messages via WhatsApp is strictly prohibited.
• Harassment and Abuse: Mention that any form of harassment, abusive behavior, or use of offensive language through WhatsApp is not tolerated.
• Violation of WhatsApp's Terms: State that any behavior or content violating WhatsApp’s terms of service will result in immediate termination of communication through WhatsApp.

5. Communication Guidelines

• Response Times: Mention your business hours and expected response times for WhatsApp communication.
• Customer Support: Outline how WhatsApp will be used primarily for customer support and inquiries and specify the kind of issues that can be addressed through the platform.

6. Changes to the Policy

• Policy Updates: Include a clause stating that your business may update this policy to remain in compliance with WhatsApp's evolving rules and regulations. Users should be notified about significant changes.

7. Liability Disclaimer

• No Liability for WhatsApp Issues: You might want to include a disclaimer stating that your business is not responsible for technical issues or downtimes related to WhatsApp, as it’s an external service provider.

By using our WhatsApp Business communication channel, you agree to comply with the following terms:

1. Purpose: We use WhatsApp solely for business communication purposes such as customer support, order updates, and service notifications. You can opt-out of receiving promotional messages at any time.
2. Data Collection and Privacy: We respect your privacy and only collect data necessary for our business communications via WhatsApp. Your data is never shared with third parties without your consent unless required by law.
3. Opt-in and Opt-out: You will only receive messages from us if you’ve opted in. If you no longer wish to receive WhatsApp messages from us, you may easily opt-out at any time.
4. Prohibited Use: We do not engage in sending unsolicited messages or spam via WhatsApp. We will not tolerate abusive language, harassment, or any illegal activities.
5. Response Times: Our customer support team is available to assist you during our business hours. You can expect a response within [X hours] during those times.
6. Changes to Policy: We reserve the right to update this policy as necessary. Any changes will be posted on our website.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at 98442 90390 / 80500 90390 | jaison.philip@careermate.org.

Last updated: 08^th April,2024